FAQ

What does using "natural" ingredients mean?

Using natural ingredients means we do not use synthetic ingredients of any kind. Our products focus on using plant based, organic, and therapeutic-grade ingredients. All of our oils are cold-pressed or steam distilled for the best quality.

 

Won’t oils clog my pores, make my skin greasy, or cause breakouts?

Contrary to outdated skincare advice, oils are great for your skin. However, picking the right oil is key. Our products are formulated with nourishing, non-comedogenic oils.

 

What are comedogenic oils?

Some base oils can cause clogged pores and breakouts, and are thus classified as comedogenic. Some oils which are commonly classified as comedogenic are coconut oil, mineral, wheat germ oil, and flax seed oil. We formulate our products with non-comedogenic oils. 

 

When do I apply facial oils?

You can apply facial oils as the last step in your skincare routine. Facial oils are great for both daytime and nighttime use.

 

Can I wear makeup over facial oils?

Yes! In fact, facial oil will help in achieving a smoother application of cosmetics. Simply wait 2-3 minutes until the facial oil has been completely absorbed by your skin, then apply makeup as usual. Additionally, mixing a drop or two of oil into your foundation or concealer will result in a light, luminous finish.

 

Are your products vegan?

Yes, all Celeste Botanicals products are 100% vegan. We only use plant and mineral-based ingredients, and do not use synthetic ingredients or animal products in any of our formulations. We are strictly cruelty free, and will never test our products on animals.

 

Where are your products made?

All of our skincare products are crafted in small batches in Seattle, WA. We sourced all our ingredients in the United States, and we carefully research our suppliers to ensure they align to our ethics.

 

Are your products nut free?

Yes, we do not use nut oils in our final products or our production process.

 

Can I use facial oils with Retinol products?

Yes, our facial oils are safe to use with Retinol products.

 

What is the shelf life of your products?

Our products are free of chemical preservatives and therefore do have shelf lives, typically between 1-2 years. If you feel that you have received a product past its freshest point, please reach out to info@celestebotanicals.com. We will handle claims on a case-by-case basis.

 

Do you have a wholesale prices for retailers?

Yes. Please find the wholesale pricing sheet here.

 

What is your return policy?

Your happiness is our top priority- we will accept returns on purchases from celestebotanicals.com within 60 days from the date of purchase.

Please be sure to securely pack the items to be returned and mail to the address below. We are not responsible for returned items lost in transit- we suggest shipping via Fed Ex, UPS, or insured Parcel Post from USPS. Please be sure to include your contact information with your return, including your name, address, phone number, and celestebotanicals.com order number. Your return will be processed with 15 business days of its arrival, and an email notification will be sent to the address provided. All returns will be refunded to the payment method used for the purchase.

Please send returns to:

Celeste Botanicals
Attn: RETURNS
PO Box 33247
Seattle, WA 98133

Should you have any further questions or concerns regarding the process, please feel free to reach out to info@celestebotanicals.com